TERMS & CONDITIONS
All items are to be collected from the provider "us" Telford T-shirts and Graphic. "You" the customer can request for items to be delivers, this may come as a charge, prices can vary from customer to customer.
Customers should be aware, if delivery is wanted then payment is needed to be taken in advance as well as correct detail of the shipping location need to be supplied. Customers should be aware this can add additional time to the receiving of the final product and we won’t be accountable for the loss and damage via shipping.
Customers wanting over-sea's shipping must beware of the addional charge and the further addional charge and time. We Telford T-shirts and Graphics won't be accountable for an import taxes or fee this will needed to be paid by the customer.
If collected items aren’t collected within 30 days then the order will be cancelled, unless we are instructed other-wise.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Items which have been customised are unable to be returned or refunded to the nature of the product.
To be eligible for a return, if the item is not personalised, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable);
Signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will be in contact to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us to discuss the items. Details of how to contact us can be found on our “contact us” page.
To return your product, you should mail your product to: Telford T-Shirts & Graphics, Unit R, Court Works Industrial Est, Bridgnorth Road, Tweedale, Madeley, Madeley, Telford TF7 4JB
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item of value, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
A deposit of 50% of the total order or full payment will be taken before work can begin, this deposit will cover the costs of time, design and the process of ordering materials for the job, this deposit is non-refundable no matter the amount.
*Our average order turnaround is 5-7 days. This can be as long as 7-10 days or more on complicated orders or during busy periods.
*We must receive payment IN FULL for the goods ordered before the order can be processed.
*Any designs produced by us for you will remain our intellectual property and may be used in any other form. Unless stated otherwise.
*Blank samples are non-refundable and charged at the single unit price, plus carriage and may be subject to an administration fee.
*Due to the nature of clothing manufacture, there are occasional errors that occur due to manufacturing, or genuine mistakes of operatives. We have a thorough QC process that means that 99% rejected products are flagged up in production.
*All garment and print colours shown on the site are only as accurate as the web design process allows. All prints will be applied to the highest quality, but due to the nature of garments there will never be any two garments are the same. We will not be held liable for any loss resulting from this, nor we will accept the return of the garments.